Enhancing Customer Service with AI Chatbots
Client
RetailHub E-commerce
Industry
Retail & E-commerce
Function
Customer Service
Challenge
RetailHub experienced customer frustration due to delayed response times and repetitive query handling.
Inov-AI Solution
Deployed an intelligent AI chatbot powered by Natural Language Processing (NLP).
Integrated chatbot solution directly into RetailHub's existing CRM and customer support systems.
Provided seamless escalation from chatbot to human agents when needed.
Measurable Results
Improved customer response time from an average of 8 hours to immediate responses.
Achieved a 50% reduction in customer support tickets handled manually.
Increased customer satisfaction ratings by 25% within three months.
“Our customers love the instant support, and our agents now tackle complex issues, significantly boosting satisfaction.”
Emma Carter
Head of Customer Experience, RetailHub E-commerce
Ready to get started?
Schedule a free consultation to discuss how we can help you.